• Document: Frequently Asked Questions
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Frequently Asked Questions I. ABOUT EMPLOYEE SELF SERVICE 1. What is Employee Self Service? Employee Self Service is North Shore-LIJ’s secure and user-friendly tool that gives employees online access to their personal information and email. From any computer with Internet access, employees may login to Employee Self Service at their convenience to view current or archived pay statements, personal information and benefits choices, and use their North Shore-LIJ work email account. 2. Why does North Shore-LIJ offer Employee Self Service? North Shore-LIJ is going “green” to better serve employees and to eliminate paper waste. By offering new technology like Employee Self Service, employees can view and update their information without having to depend on paper, as well as communicate electronically through email. 3. What are the advantages of Employee Self Service? Employee Self Service:  Saves you time. Employee Self Service eliminates the need to fill out forms or make calls for personal requests such as pay or benefits statements.  Is secure and easy to use. It allows you to access personal information when you need it, “anytime, anywhere” through the Internet.  Helps the organization go green by eliminating paper waste and manual data processing.  Keeps employees connected through electronic mail (email). 1 4. What can be done through Employee Self Service today? Today with Employee Self Service you can: Review personal demographics information (name, address, marital status, etc.) View/print your current pay statement (virtual paycheck) View/print pay statements from the current and prior calendar year Review a summary of your benefits choices Update your personal contact information, including personal phone and email Access your North Shore-LIJ work email account 5. What can be done through Employee Self Service in the future? Update all personal information View/print your W-2 statement Update your direct deposit information Update tax withholding information Review a “Total Rewards” statement showing the value of your benefits and compensation Access HealthPort, the employee Intranet 6. Who can use Employee Self Service? Full-time, part-time and per diem employees paid by the North Shore-LIJ Health System. For the “Personal Information” section of Employee Self Service, only employees whose information is stored in PeopleSoft may access. New employees may access Employee Self Service once they receive a North Shore-LIJ Universal ID and Password, shortly after beginning employment. (Note: this currently does not include employees of Huntington, Lenox Hill and Staten Island University Hospitals) 7. Is Employee Self Service secure? Yes, Employee Self Service is a secure online tool. The “Personal Information” application is powered by PeopleSoft, which is a secure database that North Shore-LIJ uses to store employee data. Email is provided through Outlook and is a user-friendly and secure application. 8. How do you protect employees’ privacy? Many security steps have been taken to ensure employee data and personal information is kept confidential. Similar to online banking and credit card security, employees have to register to use Employee Self Service, and are prompted to reset and remember a new password. This is in addition to using an existing secure Universal ID and Password, which is further explained on the next page. For security purposes, the employee’s social security number is masked in Employee Self Service – only the last four digits show on screen. Finally, you may read North Shore-LIJ’s Privacy Statement: The North Shore-LIJ Health System is committed to protecting the personal information of our employees. Should we ask any employee to provide personal 2 information, please be assured that it will only be used in the context of employment for legitimate human resources, business and safety/security purposes in accordance with applicable law. 9. Will I need training to use Employee Self Service? You should be able to use Employee Self Service after you review the educational guide (located in Training Materials). Step-by-step instructions for each area of Employee Self Service are also available to help navigate you through the tool. A video tutorial is coming soon. 10. What are the browser and software requirements to access Employee Self Service? You will need access to the Internet (e.g. Internet Explorer, Netscape or Firefox) to access Employee Self Service. In addition, some training materials are PDF docu

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