• Document: HealthWISE Action Manual
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International Labour Organization HealthWISEWork Improvement in Health Services Action Manual HealthWISE Action Manual HealthWISE Work Improvement in Health Services Action Manual International Labour Organization and World Health Organization Copyright © International Labour Organization and World Health Organization 2014 First published 2014 Publications of the International Labour Office and of the World Health Organization enjoy copyright under Protocol 2 of the Universal Copyright Convention. Nevertheless, short excerpts from them may be reproduced without authorization, on condition that the source is indicated. For rights of reproduction or translation, application should be made to ILO Publications (Rights and Permissions), International Labour Office, CH-1211 Geneva 22, Switzerland, or by email: pubdroit@ilo.org. The International Labour Office welcomes such applications. Libraries, institutions and other users registered with reproduction rights organizations may make copies in accordance with the licences issued to them for this purpose. Visit www.ifrro.org to find the reproduction rights organization in your country. International Labour Office HealthWISE Action Manual. Work Improvement in Health Services Geneva, International Labour Office, 2014 occupational health / occupational safety / hazard / working conditions / safety training / medical personnel / health service 13.04.2 ISBN 978-92-2-128257-0 (print) ISBN 978-92-2-128260-0 (web pdf) ILO Cataloguing in Publication Data The designations employed in ILO and WHO publications, which are in conformity with United Nations practice, and the presentation of material therein do not imply the expression of any opinion whatsoever on the part of the International Labour Office or the World Health Organization concerning the legal status of any country, area or territory or of its authorities, or concerning the delimitation of its frontiers. The responsibility for opinions expressed in signed articles, studies and other contributions rests solely with their authors, and publication does not constitute an endorsement by the ILO or WHO of the opinions expressed in them. Reference to names of firms and commercial products and processes does not imply their endorsement by the ILO or WHO, and any failure to mention a particular firm, commercial product or process is not a sign of disapproval. ILO publications and electronic products can be obtained through major booksellers or ILO local offices in many countries, or direct from ILO Publications, International Labour Office, CH-1211 Geneva 22, Switzerland. Catalogues or lists of new publications are available free of charge from the above address, or by email: pubvente@ilo.org Visit our website: www.ilo.org/publns Design and layout: International Training Centre of the ILO, Turin. Illustrations: Alfredo Zanellato and Antonella Bologna. Printed by the International Training Centre of the ILO, Turin – Italy PREFACE Workers are at the heart of health services, and contribute to the well-being of societies. Health sector workplaces are complex environments which can at times be dangerous; unsafe working conditions can lead to attrition of the health workforce. Decent working conditions in this sector must take into account workers’ health and their well-being, as the quality of care provided by health workers is partly dependent on the quality of their work environment. This publication, HealthWISE –a joint ILO/WHO product– is a practical, participatory, methodology for improving the quality of health facilities, based on the principles of the ILO’s programme “Work Improvement in Small Enterprises” (WISE). It encourages managers and staff to work together to promote safe and healthy workplaces. This, in turn, helps improve health services’ performance and ability to deliver quality care to patients. HealthWISE promotes the application of smart, simple and low-cost solutions, by utilizing local resources which lead to tangible benefits to workers and their employers. ILO and WHO have complementary mandates in health services, particularly on occupational safety and health; in view of this, they have joined forces in developing HealthWISE to assist health policy-makers and practitioners in building their capacity to ensure safe, healthy, and decent working environments for the health services workforce. In 2010, a tripartite working party of experts comprising workers’, employers’ and governments’ representatives, as well as ILO and WHO specialists, agreed on a framework for improving working conditions, and safety and health for work- ers in health services. Publications developed as a result of this consultation include the Joint WHO/ILO/UNAIDS policy guidelines on improving health workers’ access to HIV and TB prevention, treatm

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